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Dedicated to my grandmother, forever on my mind We never had a chance to say goodbye to each other and I never really had a chance to thank her for all she had done for me. This is my tribute to her. Thank you, Grandma! iv ACKNOWLEDGEMENTS This dissertation could not be completed without the support of many people I had to express my gratitude. I would like to thank Dr. Scott Wills, my advisor,...

Ranging from customer service to board presentations, tablets increasingly penetrate the customer advisory process. Past research on mobile banking solutions focused on their potentials in an educational setting, on the advisory process, or on the design of a tablet solution in the retail banking sector. However, little research exists on the impact of tablets on the advisory process in p...

Both advisory systems and expert systems provide expertise to support decision making in a myriad of domains. Expert systems are used to solve problems in well defined, narrowly focused problem domains, whereas advisory systems are designed to support decision making in more unstructured situations which have no single correct answer. This paper provides an overview of advisory systems, which i...