today, banks, as intermediaries, seek to attract and allocate resources to obtain greater benefit. therefore, the bank assessment is considered as an important subject in the banking industry. data envelopment analysis is an effective technique in evaluating the efficiency of decision-making units. there are factors among banking indices (such as receivables from resource allocation) that are i...

The goal of the study is to analyze factors of website quality that could influence e-banking customer satisfaction in the Chinese commercial banking industry. Moreover, the paper also tries to explain the relationship between website quality and customer satisfaction, and to find some major variables for keeping high level e-banking customer satisfaction. The data demonstrated that website qua...

Internet banking is becoming increasingly popular throughout the world due to its convenience and low cost. The security issues surrounding internet banking are always the focus of both banks and customers. Although much emphasis has been laid on advanced security technology and the human factor in security, there is little research that aims to fully understand customer awareness and behaviour...

This study examines whether microfinance institutions (MFIs) that serve women borrowers at the base of the economic pyramid are likely to adopt a written code of positive organizational ethics (POE). Using econometric analysis of operational and economic data of a sample of MFIs from across the world, we find that two contextual factors—poverty level and lack of women’s empowerment—moderate the...

today's world has been built on the basis of competition and uncertainty, thus the role of facilitators, such as technology and information technology is undeniable. in this research developed technology acceptance model to identify and prioritizing the factors affecting was used on formation of decision and behavior of customers in adoption of internet banking of post bank. the statistica...

Mobile banking is getting a lot of attention as a result of the fact that the majority of the world population has some kind of mobile device and the rate of acceptance of mobile banking is increasing. To stay ahead of competition banks should take this opportunity to re-engineer the traditional time consuming process of loan negotiation and introduce mobile loan negotiation. In this work we pr...

this study aimed to assess the factors affecting electronic banking acceptance among customers using the technology acceptance model has been made. methods used, descriptive survey - correlation. the studies of those customers are people who have bank accounts and bank electronic banking services people have used. research model with a sample consisting of 384 bank customers were people in tehr...