Singapore is known as the fastest growing telecommunications nation in Asia. Presently, all the members of the Singapore banking industry use the Information and Communication Technology as a platform for effective and efficient means of conducting their financial transactions. This paper focuses on determining the level of users’ acceptance of the electronic banking services and investigating ...

This paper documents online banking trends, behaviors and expectations of Indian consumers and banks. It is based on excerpts of a large industry case study of users from 4 leading banks. While banks view online banking essentially as a technology solution, it is a relatively new area for Indian consumers and not yet self-supporting. Being a savings based culture still, Indian consumers are cau...

The traditional areas of commercial banks, such as consumer banking, corporate banking, and treasury operations of investment banking have been computerized. Decision support systems have been used extensively in areas such as consumer account analysis, customer profitability analysis, and calculation of the cost of funds and bond yield. In addition, expert systems are gradually being used on a...

This paper explores the level of adoption of the Internet banking service in the corporate sector of Croatia as newly acceded EU country, with goal of finding out the reasons behind the service’s usage or refusal to use. Furthermore, we seek an answer on the frequency of usage of certain Internet banking functionalities among those companies which implemented the Internet banking. Finally, we h...

Financial institutions have increased dependence upon the technology solutions that enable their financial products and services. The proliferation of Internet technologies, mobile devices, and competition from international commerce have placed increased pressure up banking and financial institutions to ensure that competitive leadership is maintained. A key challenge facing banking and financ...

Company mergers and acquisitions reached their peak in the twenty-first century. Mergers and acquisitions have become one of the competitive strategies for external growth. In general, it is believed that mergers and acquisitions can create synergies. However, they require complete information technology system and service integration, especially in the banking industry. Much of the research ha...

This paper presents an empirical investigation of the consolidation process among banking organizations over the past 40 years. As merger announcements in the news make clear, consolidation is a continuing saga. While consolidation has been the dominant characteristic of the banking industry for decades, tests show that consolidation has not been a stable process. These tests indicate that nine...

I n a modern economy, a large fraction of payments for goods and services involve the services of one or more banks. The provision of payment services is, in fact, one of the distinguishing characteristics of banks. A bank-intermediated payment instrument, such as a check, typically communicates instructions to the buyer’s bank to make payment to the seller or the seller’s bank. Often, then, we...

As today’s information technology (IT) penetrates the business of almost any company, IT transformation of two enterprises during mergers and acquisitions (M&A) represents a challenging task. In particular, the financial service industry inherently relies on IT, supporting their virtual and typically standardized products. The formerly highly fragmented German banking sector currently is and in...

European Union (EU) countries have experienced significant deregulation affecting the banking industry, a process culminated in 1993 with the implementation of the Second Banking Coordination Directive. Prior to 1993, cross-border expansions were heavily constrained. Under the current regime, in contrast, banks from EU countries are allowed to branch freely into other EU countries. By removing ...