The purpose of the study is to investigate determinants of Internet banking adoption based on an individual’s benefits and costs of adopting Internet banking. Using data from the 2001 Survey of Consumer Finances, this paper estimates an adoption model for Internet banking. Our findings show that consumers’ ability, attitude and opportunity cost of time play a significant role on the decision of...

This White Paper sets out the need for financial inclusion of the rural community for India’s development and the important role that the ICT can play in this endeavor. We suggest an integrated framework for the use of the ICT for delivery of rural services in a cost-effective, financially viable and sustainable manner. We identify the major issues in rural finance and indicate the possible way...

Technology has introduced new ways of delivering banking to the customer, such as ATMs and Internet Banking. Hence, banks have found themselves at the forefront of technology adoption for the past three decades. Banks began to look at e-banking as a means to replace some of their traditional branch functions. e-banking products/services like ATM and electronic funds transfer were a source of di...

This paper documents online banking trends, behaviors and expectations of Indian consumers and banks. It is based on excerpts of a large industry case study of users from 4 leading banks. While banks view online banking essentially as a technology solution, it is a relatively new area for Indian consumers and not yet self-supporting. Being a savings based culture still, Indian consumers are cau...

This paper brings out the design patterns according to the various services involved in internet banking. The Pattern oriented Software Architecture uses the pattern which eliminates the difficulty of reusability in a particular context. The patterns are to be designed using BPM (Business Process Model) for effective cross cutting on process level. For implementing the above said BPM, the Inter...

One of the haunting problems of Internet banking in Malaysia is the slow in acceptance of this innovative distribution channel for banking products and services. This paper addresses the perceived e-commerce security influence on adoption of Internet banking, and the role of national environmental factors such as attitude, subjective norms, and perceived behavioral control factors towards adopt...

Many banks in Saudi Arabia are starting to offer banking services through mobile phones. However, not many studies investigate the factors that may help the bankers to design mobile services, which are suitable for and adoptable by bank customers. This study fills this gap and examines a number of factors affecting the mobile banking adoption. Using Diffusion of Innovation as a baseline theory,...

This paper introduces the concept of modularity in financial services, discusses how new value chains are created and addresses emerging opportunities for innovative business models in the digital economy. We argue that innovation occurred in the banking sector despite the lagging adoption of new operational practices but due to technology drive for new ways to provide services. Banking innovat...

Service digitization increasingly impacts work and life. A frequent example is Internet banking. While customers act independently from time and space constraints, banks benefit from significantly lower transaction costs compared to branches. However, customers use online channels for distinct transactions and favor physical interactions with bank advisors for others. To understand the underlyi...

The increase in computer crime has led to scepticism about the move made by the banks to introduce on-line banking. Some view this as a noble move which has made the banking system more efficient, reliable and secure, while others view it as a risky and insecure way of banking. The aim of this study was to assess whether on-line banking in the developing countries is secure or not. The research...