The Capability Maturity ModelSM for Software developed by the Software Engineering Institute has had a major influence on software process and quality improvement around the world. Although the CMMSM has been widely adopted, there remain many misunderstandings about how to use it effectively for business-driven software process improvement. This paper discusses how to use the CMM correctly and ...

Electronic business provides many benefits to organizations that embrace on it. It is true that ebusiness improve business processes, integrate business processes and its corresponding value chain, give speed to internal and external organizational activities etc, but it poses the greatest challenge to today’s organizations to transform their traditional businesses into electronic business. To ...

Little is known about how SMEs export business Software as a Service. This article describes six case studies in which prevailing factors regarded as essential for the internationalization process of Software as a Service are identified: generic software, a domestic market base, technical internationalization and localization, entrepreneurial management, personal customer contact, and usage of ...