e consider the issue of new project staffing in an outsourced call center required to meet a monthly Service Level Agreement (SLA). We present empirical analysis generated during a field study with a provider of outsourced call center services to illustrate the unique issues related to staffing a new project. Our work shows that during the start-up phase of a project agents experience significa...

Community health centers (CHCs) play a pivotal role in healthcare delivery to vulnerable populations, but have not yet benefited from a data warehouse that can support improvements in clinical and financial outcomes across the practice. We have developed a multidimensional clinic data warehouse (CDW) by working with 7 CHCs across the state of Indiana and integrating their operational, financial...

community  nutrition  can  be  defined  as  a coordinated set of actions and services helping people  to  choose  a  healthy  diet  in  terms  of nutritional value and food safety to meet  their physiological needs in any given social context. it encompasses a wide range of strategies and programs based on evidence generated through basic and epidemiological nutrition and food research. the ult...

BACKGROUND This study measured differences in the provision of care between public and private providers of contraceptive services, what problems using contraception these providers perceived their patients to have and providers' views on how to improve their patients' method use. STUDY DESIGN A nationally representative mixed-mode survey (mail, Internet and fax) of private family practice an...

PURPOSE To define factors that providers perceive as affecting their administration of human papillomavirus (HPV) vaccination in their clinical practices. METHODS We conducted in-depth, qualitative interviews with 34 pediatric and family medicine providers in four community health centers to explore providers' perceptions of factors that either enabled or impeded their ability to vaccinate th...

BACKGROUND Smoking cessation quitlines are an effective yet largely untapped resource for clinician referrals. The aim of this study was to assess the effect of a fax referral system that links community health centers (CHCs) with the New York State Quitline on rates of provider cessation assistance. METHODS This study was conducted in four CHCs using a quasi experimental study design. Two co...