This study proposes a conceptual model and empirically tests the relationships between customers and librarians (i.e. tangibles, responsiveness, assurance, reliability and empathy) with a dependent variable (customer satisfaction) regarding library services. The SERVQUAL instrument was administered to 100 respondents which comprises of staff and students at a public higher learning institution ...

Many firms operate customer communities online. This is motivated by the belief that customers who join the community become more engaged with the firm and/or its products, and as a result, increase their economic activity with the firm. We describe this potential economic benefit as “social dollars.” This paper contributes evidence for the existence and source of social dollars using data from...

The technology based self service banking (TBSSB) refers to automated banking services that customer avail in self service mode using various electronic banking channels, without any interaction with bank employees. This paper investigates the relationship between key dimensions (factors) of TBSSB service quality and Customer Satisfaction. A structured questionnaire was formulated by identifyin...

The current research aimed to search the impacts of restaurant attributes on satisfaction, and satisfaction storytelling in restaurants. data was obtained from 226 academicians administrators 8 universities which were both public private Gaziantep, Hatay, Şanlıurfa, Adana provinces Turkey. results revealed that food attributes, employees, physical environment positively affect customer satisfac...

Association rules are one of the most frequently used types of knowledge discovered from databases. The problem of discovering association rules was first introduced in (Agrawal, Imielinski & Swami, 1993). Here, association rules are discovered from transactional databases –a set of transactions where a transaction is a set of items. An association rule is an expression of a form A⇒B where A an...