Currently, online and offline channel integration as a successful business model is used in many industries, this paper aims at providing an insight into the factors affecting online channel (online shop) and offline channels (entity shop) in the agricultural product industry. Drawn from the extant literature, a consumer online and offline behavior model including trust, system quality, informa...

The expeditious development of technology and internet has diverted company direction to retain customer e-satisfaction. Customer satisfaction is becoming an area of great interest for companies and customer satisfaction has a direct impact on the profitability of a company. With regard to customer satisfaction’s importance, we investigate the impact of service quality dimensions on customer sa...

Automated Teller Machines (ATMs) are a medium for financial transactions. This study investigates the impact of service distribution and satisfaction on customer loyalty ATM usage BRI Syariah Sub-Branch Office (KCP) Pamekasan. Data obtained from primary data in user respondents' Form, analyzed by SEM with PLS approach. The calculation is carried out two phases, first-order phase, second-order p...

Providing customers with high-quality information is a key determinant for the success of mobile Internet. This study identifies the important dimensions of information quality in increasing user satisfaction and customer loyalty for mobile Internet services. In order to achieve this goal, we propose a general model of information quality with four dimensions, which we constructed by expanding ...

Although previous studies on customer satisfaction and loyalty are quite extensive, few have focused on customer value in LINE mobile services (LMSs) and its effect on customers, and the belief transmission mechanism of customer value has been ignored or underestimated. This study used grounded theory to summarize the evidentiary bases and concepts for establishing a conceptual model for an und...

the rapid growing of information technology (it) motivates and makes competitive advantages in health care industry. nowadays, many hospitals try to build a successful customer relationship management (crm) to recognize target and potential patients, increase patient loyalty and satisfaction and finally maximize their profitability. many hospitals have large data warehouses containing customer ...