nowadays, advances in information and communication technologies, has provided an opportunity for banks to provide their electronic services to their customers in remote areas. this technological innovation by e–banking systems has brought about many benefits to customers while it has been accompanied by a number of risks including the operational ones. this risks need to be identified and mana...

Classification and patterns extraction from customer data is very important for business support and decision making. Timely identification of newly emerging trends is very important in business process. Large companies are having huge volume of data but starving for knowledge. To overcome the organization current issue, the new breed of technique is required that has intelligence and capabilit...

due to the increasing importance of internet banking and the critical actions taken by banks in order to offer internet banking services in iran and also according to the increasing number of people using internet banking services, it is essential for bank marketers to understand internet banking customers better. only through this comprehension the marketers are able to develop strategies and ...

Software companies develop a large number of software products cater to the needs of customers in different domains. Each product offers a set of features to serve customers in a particular domain. Over the time, the product features (resp. their implementations) should be improved, changed or removed to meet new demands of customers. Identifying source code elements that implements each featur...

Finding entertainment in the domain of animation is a challenging process that often forces many customers to ask others for assistance in forums or chat rooms. The manual process of recommending shows to one another based on often flimsy examples prevents many users from efficiently identifying media that suites their taste. Recommender systems, software tools and techniques for providing sugg...

This paper presents an Component-Based Software Development Environment CBDE that supports the construction and reuse of software components according to Catalysis. Its integrates a CASE tool, named to MVCase, and a RAD tool, named to C-CORE, to support the whole process of Component-Based Software Development (CBD). The CBD process, follows the spiral model of software development, including a...

As customers' needs have changed rapidly, market orientation has become a more primary focus of marketing literature. This study explores the strategies market-oriented suppliers use to accommodate customer needs. In addition, because buyer–seller relationships proceed through phases characterized by distinct behaviors, this study explores the relationship between market orientation and accommo...

The purpose of this article is to propose a perturbation metaheuristic for the Vehicle Routing Problem with Private fleet and Common carrier (VRPPC). This problem consists of serving all customers such in a way that 1) each customer is served exactly once either by a private fleet vehicle or by a common carrier vehicle, 2) all routes associated with the private fleet start and end at the depot,...

This paper discusses a framework for contract-based monitoring and adaptation with respect to customers’ goals seen as an important part of Service Level Agreement (SLA) contracts. Within standard SLA contracts concepts, as mutual agreements between service providers and users, we introduce Key Goal Indicators (KGIs). These are parameters that state how well service-based processes achieve the ...

Purpose The unprecedented growth in the volume, variety and velocity with which data is generated collected over last decade has led to spread of big phenomenon. Organizations have become increasingly involved collection analysis improve their performance. Whereas focus thus far mainly been on from customers, topic how collect also those who are not yet customers overlooked. A growing means int...