researches have always been seeking those factors that deserve to be studied to reduce the risk involved in the process of enterprise resource planning implementation and increase the opportunity of achieving the implementation objective. in addition, by knowing the priority of the factors, they could carry out the resources allocation in a goal-directed way. by seeking the opinions of the seni...

Business competition is increasingly fierce, demanding that companies must provide the best products and services to customers. The quality of a product or service an essential aspect for continuity business, especially those attribute items are directly felt by customers when purchasing using product. This study was aimed analyze in hospital-based on customer preferences. Customer assessment e...

Service is often an assessment in the banking sector, even not only various other sectors this service a concern and for every customer or consumer who uses product. This one of factors that greatly influences development company because effect itself, namely satisfaction. Therefore, research was conducted using interview techniques direct observation on employees priority customers Bank PT. Su...

We give sufficient conditions under which a policy that assigns customers to the Fastest Available Server, labelled FAS, is optimal in queueing models with multiple independent Poisson arrival processes and heterogeneous parallel exponential servers. The criterion is to minimize the long-run average cost per unit time. We obtain results for loss models and for queueing systems with a finite-cap...

This study examines a multiple-class M=G=1 queue with multiple thresholds. Each class of customer arrives according to an independent Poisson process, and each class has its own threshold. The idle server is reactivated as soon as any one of the thresholds is reached. Both FCFS and non-preemptive priority cases are considered. The Laplace–Stieltjes transform of the waiting time distribution fun...

A M/M/N +M queuing network is considered with d independent customer classes and d server pools in Halfin-Whitt regime. Class i customers have priority for service in pool i for i = 1, . . . , d, and may access other pool if the pool has an idle server. We formulate an ergodic control problem where the running cost is given by a non-negative convex function with polynomial growth. We show that ...

Motivated by a problem facing the Police Communication Centre in Auckland, New Zealand, we consider the setting of staffing levels in a call centre with priority customers. The choice of staffing level over any particular time period (e.g., Monday from 8am 9am) relies on accurate arrival rate information. The usual method for identifying the arrival rate based on historical data can, in some ca...

In this article, E-business new product development innovation processes were studied at four enterprises across Europe and Asia. E-entrepreneurship innovation was improved using a quality of idea priority model. The conventional quality function deployment phase 1 matrix was revised to increase the voice of customers and engineer quality of idea decision-making. The proposed model was simulate...

A multi-class M/M/1 system, with service rate μin for class-i customers, is considered with the risk-sensitive cost criterion n−1 logE exp ∑ i ciX n i (T ), where ci > 0, T > 0 are constants, andX i (t) denotes the class-i queue-length at time t, assuming the system starts empty. An asymptotic upper bound (as n→ ∞) on the performance under a fixed priority policy is attained, implying that the ...

AM/M/N +M queueing network is considered with d independent customer classes and d server pools in Halfin-Whitt regime. Class i customers has priority for service in pool i for i = 1, . . . , d, and may access other pool if the pool has an idle server. We formulate an ergodic control problem where the running cost is given by a non-negative convex function with polynomial growth. We show that t...