This paper investigates the sorts of risks and uncertainties inherent in implementing an e-learning information systems project in Estonia. The study uses a variation of the Delphi study in eliciting the risk factors or items from experienced top management professionals within the organisation. The main objective of the study is to identify the uncertainties or risks in the implementation of t...

Purpose – To critically review the use of Delphi techniques in qualitative research for utilising ‘expert’ opinions and to explore through a detailed example, how Policy Delphi can be used by hospitality researchers as an alternative to the more widely used Normative Delphi. Design/methodology/approach – This paper reflects on the research methodology of a project that explored organisational c...