The paper describes the current state of Internet banking in India and discusses its implications for the Indian banking industry. Particularly, it seeks to examine the impact of Internet banking on banks’ performance and risk. Using information drawn from the survey of 85 scheduled commercial bank’s websites, during the period of June 2007, the results show that nearly 57 percent of the Indian...

financial concepts and terms in conventional and Islamic banking, the impact of religion and language, and other individual variables on preferences for financial services. Data from a university graduate and undergraduate business students (n = 667) from the United Arab Emirates was used to investigate the role of financial knowledge, religion, and language on self-reported attitudes and prefe...

Mobile banking is becoming widespread worldwide. Designing effective mobile banking services is of vital importance. This paper attempts to address this need by providing a comprehensive Mobile Banking Evaluation Framework (MoBEF). This framework consists of 164 criteria categorized into six categories: Interface, Navigation, Content, Offered Services, Reliability, and Technical Aspects. MoBEF ...

The percentage of consumers that utilize mobile banking has increased in the past year and continues to grow. Mobile users are concerned about, but often do not understand the security risks that might be involved when conducting financial transactions through a mobile application. This research investigates application permissions and whether they are categorized as dangerous or normal as per ...

Studies on adoption of new technologies have focused mainly on the behaviour of adoption and on efficiency gains from advancement in the state of technology. The contention of this study is that it is more appropriate to regard the adoption of technology in the banking industry in dual aspects by banks and by customers, given the intermediary role of banks. Despite growing interest in e-Commerc...

The purpose of the research is to analyze factors of serviceability and reliability that could influence internet banking customer satisfaction in China. Moreover, the paper also tries to explain the relationship among serviceability, reliability and customer satisfaction, and to find some major variables for keeping high level internet banking customer satisfaction. The data demonstrated that ...

Identifying banking crises is the first step in the research on determinants of banking crises. The prevailing practice is to employ market events to identify a banking crisis. Researchers justify the usage of this method on the grounds that either direct and reliable indicators of banks’ assets quality are not available, or that withdrawals of bank deposits are no longer a part of financial cr...

The objective of this study is to examine the portfolio theory that suggests that diversification can potentially reduce the return variance and the probability of failure of a portfolio. The current study is to investigate the diversification measure by means of Hershman-Herfindahl index, and applies the " diversification index " proposed by Demsetz & Strahan (1997) by scaling systematic risk ...

Banks spend a great amount of money on providing the Internet banking service to customers. Hence, the lack of adoption of Internet banking can bring negative consequences for the banks. As a result, banks continuously try to adapt their business strategies to increase customer satisfaction. This paper provides an overview of the extant research into the relationships between trust and Internet...

This paper examines an individual’s entrepreneurial adoption decisions to use mobile banking for both business and social reasons. A conceptual model based on social cognitive theory is developed to explain an individual’s propensity to adopt mobile banking. The theoretical framework examines how advertising, experience, perceived risk, learning inclination, and entrepreneurial proclivity influ...