This open access book discusses service design capabilities in innovation processes, and enables practitioners researchers to better understand the operational aspects of processes. It also a critical reflection on as multifaceted discipline.

Digitalization of work leads to ever-increasing information processing requirements for employees. Agent-based decision support systems (DSS) can assist employees in tasks and decrease requirements. With increasing system capabilities, agency between the user shifts, with high autonomy DSS being able take over complete tasks. In present study, we distinguish degrees autonomy, operationalized by...

ECAs ought to be entities endowed with dialogic and expressive capabilities. They are used in interactive systems in which they can communicate with users. Being involved in a communicative process implies to perceive signs displayed by the other interactants and to emit signs. ECAs ought to have qualities over two main computational domains: perception and generation. We consider another domai...

Non-IT organizations increasingly rely on IT to achieve both operational excellence and strategic competitiveness. IT employees play pivotal roles in helping non-IT organizations realize the potential of IT. Yet, the turnover culture within the IT profession has posed challenges to organizations. How to effectively manage and retain IT human capital has become a critical issue. The current stud...

Recently empirical studies have focused on how capabilities of new entering firms are important for the evolution of industries over time. The performance of new entrants appears to be significantly influenced by their pre-entry background. The general impression of the literature is that firms founded by former employees of successful incumbents have shown larger propensities to survival than ...

Research and Technology Organizations (RTOs) are knowledge-intensive firms. They tend to rely mainly on their employees and their individual competencies (codified or non-codified), the networks and communities they are involved in as well as the structural resources of the organization itself. These resources, mainly of intangible nature, are expected to play an important role on the innovatio...

Using firm-level data for three Sub-Saharan African (SSA) countries and four manufacturing industries, I examine how imports from OECD countries lead to productivity gains for domestic establishments through their knowledge absorption capabilities. I find that domestic firms with technology standards farther away from the international frontier benefit more from trade than those with technology...