The purpose of this study is to examine the possible link between employee and customer satisfaction. The service provided by employees, help to build a good relationship with customers and can help at increasing their loyalty. Published data for job satisfaction and indicators of customer services of banks were gathered from relevant published works which included data from five different coun...

Purpose - The purpose of this study is to examine the prevalence rate of workplace bullying in a sample of Italian and Spanish employees, and its differential consequences on employees' job satisfaction and psychological well-being. The effects of workplace bullying on job satisfaction and psychological well-being were explored taking into account a contextualized approach. Design/Methodology/a...

BACKGROUND We examined whether the implementation of a participatory organizational-level intervention aiming to improve the working environment with a focus on the core task at work, increased job satisfaction and reduced exhaustion and sleep disturbances among pre-school employees. METHODS The study sample consisted of 41 intervention group pre-schools with 423 employees and 30 control grou...

Employees’ attitude towards his/her job differs across organization’s sector. The present study aimed to find out the differences in employee’s attitude in public and private sector. For this purpose, managers’ reward power and coercive power were taken as independent variables and their impact on employees’ job satisfaction (dependent variable) was examined in both sectors. Sample of 130 respo...

Creativity Research Journal 137 ABSTRACT: This article examines physical and social predictors of perceived support for creativity in the workplace and their effects on important personal and organizational outcomes. Recent conceptualizations of creativity suggest that the physical environment plays a key role in facilitating the development of creative processes and products, yet prior studies...

. 12.00 background: employees feeling and attitude to their job has a significant role on their performance. present study sought to investigate documents related to nurses job satisfaction, using systematic review and meta-analysis to estimate nurses job satisfaction in iran. materials and methods: papers on nurses job satisfaction were identified by searching different data bases using approp...

The aim of the present study is to demonstrate the empirical distinctiveness of workaholism and work engagement by examining their relationships with well-being in a sample of 776 Japanese employees. We expected that workaholism is associated with unwell-being (i.e., high psychological distress and physical complaints, low job and family satisfaction, and low job performance), whereas work enga...

background many organisations have realised the importance of human resource for their competitive advantage. empowering employees is therefore essential for organisational effectiveness. this study aimed to investigate the relationship between employee participation with outcome variables such as organisational commitment, job satisfaction, perception of justice in an organisation and readines...

emotional intelligence is one of the most important concepts introduced to psychology and management in the last decade. the purposes of this study were to determine the effect of labor's emotional intelligence on job satisfaction, job performance and commitment in fars province industries in iran. the population from which we drew our sample consisted of employees employed in fars province in...