Healthcare is the diagnosis, treatment, and prevention of disease, illness, injury, and other physical and mental impairments in human beings. Healthcare is delivered by practitioners in allied health, dentistry, midwifery-obstetrics, medicine, nursing, optometry, pharmacy, psychology and other care providers. In healthcare service to provide better performance to identify some diseases like bl...

Background and purpose: Customer relationship management research is utilized to explain the need for a more patient-oriented support. This paper argues about customer relationship managemet in healthcare Method: the present article has utilized the valid resources in the subject under study. Conclusion: CRM tools and strategies will be implemented in the marketing and service layer. The health...

This paper explores the barriers in accessing services for dementia by people from ethnic minority populations. The paper is divided into two main sections: the first part will examine how social, cultural, and religious attitudes within ethnic minority groups in relation to mental health and healthcare in general affect service utilisation and the second section will discuss how extrinsic fact...

This chapter adopts an interpretive, case based research strategy to discuss the centrality of meaning in implementing an Internet-based self-service technology. Actor-Network theory (ANT) is used to describe the complex evolution of a Web-based service at a healthcare insurance firm. Using processes of inscribing, translating and framing, this chapter explores the emergence of the technology f...

Advances in healthcare information technology have enabled new models for electronic delivery of healthcare services. In this article, we present the case of electronic delivery of radiological services and describe the market-based and technological factors that have led to the development of Internet-based service models for flexible delivery of radiological services. Specifically, we describ...

In healthcare, process modeling has been recognized as a preliminary and fundamental step to provide suitable solutions to the process of designing and building innovative healthcare systems. To achieve such goals the application to clinical practice of the concepts of Service Oriented Architecture has been proposed. Business Process Execution Language (BPEL) is a standard for process descripti...

OBJECTIVES to identify the degree of knowledge of people with hypertension concerning the disease and to verify the factors associated with the non-adherence to anti-hypertensive drug therapy. METHOD Cross sectional study, involving 422 people. Data collection took place at their homes, between December 2011 and March 2012, through interviews using the following instruments: Medication Adhere...

Following the trend of using mobile devices for healthcare, a 3D multiple mobile medical imaging system (3D MMMIS) for doctor’s diagnosis and treatment was constructed through service science, management, engineering and design (SSMED) that can co-create the value between technology and humanity. Service experience engineering (SEE) methods were applied to a scenario of a doctors’ consultation,...

Background: This study aimed to explore service quality in Iranian hospitals by a systematic review and meta-analysis of the existing literature.    Methods: The literature search in the international (PubMed, Scopus, and the ISI) and Iranian (SID, Iranmedex, and Magiran) scientific databases was conducted to identify studies (published in English and Persian) used the service qualit...