Online hospitality reviews have an important impact on consumers’ travel and booking decisions in the Internet age. A well-designed online review system is crucial to reduce uncertainty of decision making, grasp actual needs consumers, improve quality experience platforms. In this context, research conducts empirical study design features systems based Kano model. First, paper analyzes systems....

We define a concept of status equilibrium for local public good economies. A status equilibrium specifies one status index for each agent in an economy. These indices determine agents’ cost shares in any possible jurisdiction. We provide an axiomatic characterization of status equilibrium using consistency properties. ∗We thank James Foster, John Conley, Rick Bond, and participants of PET05 for...

This study seeks to identify the elements of operational capability and obtain a detailed picture of the sequential relationships among operational capabilities and business performance in the hospitality industry. In addition, it attempts to prove that the capability to offer an enhanced customer experience constitutes a core competitive advantage in service firms. A phone survey was conducted...

This siudy reviews the literature surrounding leader-member exchange (LMX), proposes and tests antecedents of LMX. The intent is to clarify antecedents of LMX. The study uses a hospitality sample, as LMX is related to a wide range of constructs highly relevant for hospitality management. Following confirmatory factor analysis, the antecedents are tested using regression analysis, followed by pa...

This study integrates shopping value dimensions and consumers’ commitment to a theoretical model to understand consumer loyalty to e-shopping. E-commerce is established as an efficient sales platform for travel and hospitality vendors. However, extant literature found that it is difficult to attract new customers and retain existing customers in e-commerce. This paper investigates the anteceden...

This study contributes to the knowledge management literature by comparing the effects of four knowledge strategy configurations on the performance of service firms competing on low-cost versus high-quality. Data was collected from 107 hospitality establishments operating in South Africa. Firms competing on low-cost and high-quality were classified into one of four groups based on their approac...

In this paper, authors emphasizes on the importance of tourism industry in generating female employment. Tourism work is particularly attractive to women and help variety of them (young, single, mothers, divorced or older one) in creating decent employment. The research results of women's employment in tourist industry in EU-27 show that its share in tourist accommodation sector in 2007 was at ...