........................................................................................................................2 TABLE OF CONTENTS.....................................................................................................3 PART I .................................................................................................4 Problem Statement...................................

This paper presents text mining using SAS® Text Miner and Megaputer PolyAnalyst® specifically applied for hotel customer survey data, and its data management. The paper reviews current literature of text mining, and discusses features of these two text mining software packages in analyzing unstructured qualitative data in the following key steps: data preparation, data analysis, and result repo...

Purpose This research investigates the effect of accessibility to points tourist interest (buffer) and direct indirect spatial spillover effects agglomeration economies on tourism industry revenues in Spain. Design/methodology/approach Data were collected from Bureau van Dijk's (BvD) Orbis global database. The data analysed using a econometric model Cobb–Douglas production function. Findings st...

Essays in Revenue Management and Dynamic Pricing Soheil Yousef Sibdari Doctor of Philosophy in Industrial and Systems Engineering Virginia Polytechnic Institute and State University Dr. Kyle Y. Lin, Chair In this dissertation, I study two topics in the context of revenue management. The first topic involves building a mathematical model to analyze the competition between many retailers who can ...

In this paper, we present new approximation methods for the network revenue management problem with customer choice behavior. Our methods are sampling-based and so we require only minimal assumptions regarding the underlying customer choice model. The starting point for our methods is a dynamic program that allows randomization. An attractive feature of this dynamic program is that the size of ...

C ustomer Relationship Management (CRM) is fast emerging as a top priority initiative for of businesses According to Gartner, “Worldwide customer relationship management (CRM) software revenue totaled $8.1 billion in 2007, a 23.1 percent increase from 2006 revenue of $6.6 billion...” (gartner.com). In its 2007 press release, Gartner ranked vendors in worldwide CRM software revenue accounting fo...

We consider a class of well-known dynamic resource allocation models in loss network systems with advanced reservation. The most important performance measure in any loss network system is to compute its blocking probability, i.e., the probability of an arriving customer in equilibrium finds a fully utilized system (thereby getting rejected by the system). In this paper, we derive upper bounds ...

service failure can put companies out of business if attention is not paid to this problem. the purposes of this study were to investigate the explanatory relationships between hotel guests’ perceptions of (a) service failure; (b) service recovery strategies in each service failure situation and behavioral intentions. this study explained the components of service recovery strategies used when ...

The aim of this research was to measure the relative efficiency of forest management plans in north of Iran. In order to fulfill the research, data of 12 forest management plans were collected from the financial balance sheets of Shafaroud Forest Company during a ten years period. First of all, basic Data Envelopment Analysis (DEA) models (BCC and CCR) were used to determine the efficiency. The...

the revenue management concept and techniques are applied to model the coordination of supply chain elements. the fundamental premise of this approach is synchronization of a group of business entities consist-ing of a manufacturer and multiple suppliers to achieve an optimal supply chain capacity plans. the output of the supply chain can be various products and thus it is measured in terms of ...