Intellectual capital (IC) is organizational intangible asset which is frequently associated with performance. IC is commonly categorized into three core components: human capital, structural capital and relational capital. This study takes a step further in the evolution of the IC model for the hotel industry and divides relationship capital into two categories: End customer- relationship capit...

In the Internet age, e-commerce provides customers global reach to a wide variety of products and plays a dominant role in business activity and competition. Competition is especially aggressive in the online travel domain where wholesalers, e.g. brokerage companies, contract through their contract managers with thousands of hotel brands and trade hotel products (usually hotel nights) for trave...

We present the hospitality industry as a special retail environment that could have a great benefit from effective use of mobile technology. In this context, we discuss opportunities and challenges for the design of mobile hospitality applications. We illustrate these issues by presenting an example application that provides digital concierge services augmented with a social network to hotel gu...

Research is ongoing on eighteen cases of Legionellosis, including four deaths, identified among tourists and employees in a hotel in Calp, Spain. Cases occurred during a period of two months, indicating the possibility of a point-source transmission at the hotel. An environmental investigation identified several positive samples in the hotel, which as a precautionary measure, was closed until r...

This article is going to discuss the strengths and weaknesses of the Hotel Industry on a global basis and to study the viability of a hotel project, taking into account the five competitive forces of Michael Porter’s Model. The main competitive forces and factors within those forces will determine the feasibility and potential profitability in a hotel project. The two crucial factors that enabl...

The Conference Office is located in the Sterling Hall of Medicine, Mezzanine. Messages may be left with the Yale University Conferences Services, 203/432-0465, FAX: 203432-7345. Shuttle bus service will be available from the Holiday Inn at Yale Hotel, and Calhoun College (dormitories) to the Commons Dining Hall and Sterling Hall of Medicine (Harkness Auditorium). The Commons Dining Hall is appr...

provides paid lodging, usually on a short-term basis". With respect to Indian context, hotels also refer to a restaurant because the best restaurants were always situated near to a hotel. The quality & cost of hotels are directly proportional to the range and type of services available [1][8]. An environmental protection, efficient waste management system [5] is a crucial aspect of any hos...

The ontology is an essential component to demonstrate the semantic Web, which is being described as the next Web generation. A semantic information search based on the ontology can provide the inferred and associated information between data. To develop an ontology application in the real world, we design the architecture of search systems based on the ontology using Web services. Our system co...

1. INTRODUCTION Nowadays many enterprises publish their applications functionalities on the Internet. This new generation of applications allows greater efficiency and availability for business. In fact, more and more applications make functionalities available using a web service format. However there are many services around the web, each one, taken alone, has a limited functionality. In many...