Article history: Received 23 July 2011 Received in revised form 13 March 2013 Accepted 25 March 2013 Available online 2 April 2013

When Annie Stunden came to the University of Wisconsin–Madison in 1999 as CIO, she had a vision of providing all students, faculty, and staff their own Web sites where they could store and share documents and files, a place where they could easily and intuitively collaborate with each other. Before joining UW–Madison, Stunden had been CIO at Cornell University, where her team implemented a syst...