* {B.Ogden | K.Dautenhahn}@herts.ac.uk Abstract. Visual nonverbal behaviour plays a significant role in allowing humans to structure their interactions meaningfully, thus facilitating communication between individuals. Such behaviour may be exploited in the design of socially intelligent robots. While much visual behaviour (e.g. facial expression) is hard to detect using a machine vision system...

Determining which factors promote or impede the sharing of knowledge within organizations constitutes an important area of research. This paper looks at knowledge sharing through the lens of equity theory. The study will explore the impact of three types of justice – distributional, procedural and interactional – on knowledge sharing. Distributional justice refers to the judgments that people m...

Humans often unconsciously coordinate behaviour with that of others in daily life. This interpersonal coordination, including mimicry and interactional synchrony, has been suggested to play a fundamental role in social interaction. If this coordinative behavior is socially adaptive, it may be shared with other highly social animal species. The current study targeted chimpanzees, which phylogene...

Title of thesis: SCHOOL PEERS AND DELINQUENCY: AN INTERACTIONAL THEORY APPROACH TO EXAMINING RACIAL DIFFERENCES Daniel Wonho Jang, Master of Arts, 2015 Thesis directed by: Professor Terence P. Thornberry Department of Criminology and Criminal Justice Using an approach based on Thornberry’s interactional theory, this paper focuses on testing whether or not the theory is valid in explaining racia...

Service recovery is a crucial success factor for organizations. Thus, many studies have addressed the issue of post-complaint behavior. Conducting a meta-analysis, the authors test the following path model: ‘‘organizational responses (compensation, favorable employee behavior, and organizational procedures)! justice perceptions (distributive, interactional, and procedural justice) ! post-compla...

Conversational interaclions are coopcrlltively constnrcted aclivilies in which participants negotiate their enlrances, \Ums and alignments with other speakers, oftentimes with an underlying long-term. objective of obtaining some agreemem. Obtaining a fmal and morally binding accord in a conversational interaction is of impOrlance in a great variety of contex ts, particularly in psychotherapeuLi...

Currently, citizen-users show a noticeable preference for in-person communication, over Internet-based delivery channels. As a result, governmental agencies still face high numbers of contacts via more traditional service channels such as phone and desk. This chapter deals with the issue of interactional performance in public e-service delivery. It offers a conceptual framework built on the lit...