Angkutan umum tidak terlepas dari berbagai masalah. Penelitian ini bertujuan untuk mengetahui faktor – yang mempengaruhi pemilihan angkutan dan tingkat kepuasan terhadap kinerja di Kota Kupang. Analisis digunakan dalam penelitian adalah analisis mean, Quality Function Deployment (QFD). Kupang berdasarkan hasil mean didapat nilai tertinggi 4,45 X17sedangkan terendah 3,34 X8. Hasil presentase kes...

s This research sets up a conceptual design of a future mobile or portable healthcare device using the quality function development (QFD) with the analytic network process (ANP) and the theory of inventive problem solving (TRIZ). We propose a three-stage QFD in order to consider customers’ requirements, extend the whole design process, and calculate the priorities of the left-hand-side element...

Quality Function Deployment (QFD) is a popular planning method often used to transform customer demands/requirements into the technical characteristics of a new or improved product or service. In order to better capture (and represent) the multifarious relationships between customer requirements and technical characteristics, and the relative weights among customer requirements, in this study a...

In both the quality improvement and the design of a product, the engineering characteristics affecting product performance are primarily identified and improved to optimize customer needs (CNs). Especially, the limited resources and increased market competition and product complexity require a customer-driven quality management and product development system achieving higher customer satisfacti...

Utilizing QFD in the process of manufacturing and service performing is confronted with an optimization problem called QFD decision-making problem (QFDDMP). Facing many customer constraints and requirements, and huge number of customers in the target market have made QFDDMP a complex planning problem. Achieving optimal solution by which the products satisfy customers with lowest costing budget ...

A sound decisionmethodology for evaluating and selecting e-learning products should considermultiple and conflicting criteria and the interactions among them. In this paper, a decision framework which employs quality function deployment (QFD), fuzzy linear regression and optimization is presented for elearning product selection. First, a methodology for determining the target values for e-learn...

Today Quality Function Deployment (QFD) is a powerful development method whit a wide range of applications to translate customers’ needs into technical requirements for achieving customer satisfaction. The current study demonstrated a QFD analysis to improve school furniture design in Tehran as the baseline of Iran. Accordingly, we extended the widely used QFD method into a complex set of custo...