This study examines changes in restaurant customers' quality expectations prior to and after the COVID-19 pandemic. The purpose of this is investigate if how have changed during In addition, present research also aims determine which marketing (7P) dimensions will best explain post-COVID era. With a snowball sampling method, total 421 valid online questionnaires were obtained. structured questi...

Purpose This study aims to examine the impact of outsourcing hotel departments on service quality measured through online customer reviews. Design/methodology/approach Three models were developed, considering three important tourism reputation websites, establish relationship between activities and quality. Findings The results show that in databases, has a negative influence reputation. A high...