This case provides an interesting example of the trade-offs between revenue management, brand image, loyalty programs, and employee satisfaction. The Dine In Grandeur Program (DIG) is financially successful (see the discussion below), but might be causing displacement of regular, full-paying customers and could have a negative effect on the Hong Kong Grand’s image. Furthermore, many employees a...

Title: Constant Regret Resolving Heuristics for Price-Based Revenue Management Network revenue management (NRM) and its corresponding pricing question is one of the most fundamental problems in operations management. To alleviate curse dimensionality prohibitive cost computing an exact solution using dynamic programming, computationally efficient resolving algorithms are proposed. The state-of-...