the study addresses performance control matrix (pcm) to determine service quality items of priority for improvement. most businesses focus on customer satisfaction when undertaking surveys of satisfaction and dissatisfaction, while generally neglecting employee satisfaction. therefore, this study develops an integrated model to improve service quality in taiwanese finance industry employees. a ...

Performance appraisal (PA) is an important HR process to periodically measure and evaluate every employee’s performance vis-avis the goals established by the organization. A PA process involves purposeful multi-step multi-modal communication between employees, their supervisors and their peers, such as self-appraisal, supervisor assessment and peer feedback. Analysis of the structured data and ...

D you agree with the following statements? • Competition and pressure bring out the best performance from employees. • You have a certain amount of intelligence, and you really can’t do much to change it. • Leaders are born, not developed. • The top performers are those employees who are hungry to prove their ability to others. The purpose of the current report is to present the concept of goal...

BACKGROUND Colleges have been experiencing reduced resource allocations, shifting student expectations, and organizational change. These changes increase employee stress at all levels. Ensuring that employee needs are being met and promoting a healthy and productive workforce has never been more important. OBJECTIVE To investigate employees' current perceptions of their work environments usin...

The main objective of this study was to determine if emotional labour has become a criterion in performance appraisal, job description, selection, and training schemes in the hotel industry in Nigeria. Our main assumption was that majority of hotel organizations have not built emotional labour into their human resources management schemes. Data were gathered by the use of structured questionnai...

Performance appraisal (PA) is an important activity in any organisation. Employers have the responsibility of evaluating work performance each and every employee. In acknowledgement this, most organizations persist conducting appraisals despite numerous problems constraints. This research attempts to determine influence as antecedents job satisfaction among employees a selected public instituti...

The objectives of the study are to examine general human resource practices, assess employee perceptions and determine impact management on their performance. Employee performance evaluation is one most important functions management. Continuous fair employees seen as interactive with motivation all time. When they feel appreciated for work do then results will be higher. A job done makes indiv...

Human Resource Management (HRM) involves managing and developing the workforce, while Development (HRD) optimizes performance, fosters growth, aligns HR practices with employee needs. Performance Appraisal (PA) is vital for HRD, identifying strengths, development areas, fostering optimizing organizational performance. The research employed a descriptive design sequential explanatory method, gat...

PURPOSE OF STUDY  The direct care workforce continues to rank as one of the most frequently injured employee groups in North America. Occupational health and safety studies have shown that workplace injuries translate into negative outcomes for workers and their employers. The National Institute for Occupational Safety and Health (NIOSH) Organization of Work and Occupational Safety and Health f...