Research on organizational diversity, heterogeneity, and related concepts has proliferated in the past decade, but few consistent findings have emerged. We argue that the construct of diversity requires closer examination. We describe three distinctive types of diversity: separation, variety, and disparity. Failure to recognize the meaning, maximum shape, and assumptions underlying each type ha...

Information systems success and failure are among the most prominent streams in IS research. Explanations of why some IS fulfill their expectations, whereas others fail, are complex and multi-factorial. Despite the efforts to understand the underlying factors, the IS failure rate remains stubbornly high. A Panel session was held at the IFIP Working Group 8.6 conference in Bangalore in 2013 whic...

This article develops and defends a theory of "network failure" analogous to more familiar theories of organizational and market failure already prevalent in the litera ture on economic governance. It theorizes those failures not as the simple absence of network governance, hut rather as a situation in which transactional conditions for network desirability obtain but network governance is impe...

This article is based on an intensive case study, the implementation of a computerized reservation system (CRS) in a transport organization, and adopts a non-essentialist stance to analyze its failure aspects. Providing a rich description of micro-level, organizational,and macro-level events and techno-economic networks enabled us to depart from managerialist and technologist accounts of the fa...

Customer Relationship Management (CRM) systems can help organizations manage customer interactions more effectively. Like many new technologies, CRM has been accompanied by vendor hype and stories of implementation failure. Work on critical success factors (CSFs) should encourage more appropriate implementation practice; however many CSF studies conclude with a list of factors but provide littl...

Information systems success and failure are among the most prominent streams in IS research. Explanations of why some IS fulfill their expectations, whereas others fail, are complex and multi-factorial. Despite the efforts to understand the underlying factors, the IS failure rate remains stubbornly high. A Panel session was held at the IFIP Working Group 8.6 conference in Bangalore in 2013 whic...

a r t i c l e i n f o The planning and subsequent implementation of Enterprise Resource Planning (ERP) systems still present a significant challenge for most organizations. Although consulting firms and customer enterprises have been aquiring more experience and expertise in the field, the level of sophistication of these systems and their wide organizational and social impact frequently leads ...

BACKGROUND Dental care delivery systems in the United States are consolidating and large practice organizations are becoming more common. At the same time, greater accountability for addressing disparities in access to care is being demanded when public funds are used to pay for care. As change occurs within these new practice structures, attempts to implement change in the delivery system may ...

In today’s global marketplace, organizations are continually faced with the need to change their structures and processes to attain a competitive advantage. Implementation of new technology and information management systems results in inevitable changes in organizational procedures impacting on the people involved. Resistance to change may impact on this process and contribute to failure of th...

Received: 30 March 2004 Revised: 30 September 2004 2nd Revision: 1 December 2004 Accepted: 8 February 2005 Online publication date: 22 March 2005 Abstract Many information systems development (ISD) initiatives fail to deliver the expected benefits. An important percentage of these are the result of social and organizational factors, not simply technical failures. This paper explores the dynamic...