background: patient safety within healthcare systems is a central aspect of health policy in most developed countries. from april 2007 to may 2009, the pilot project expir-ro tested a voluntary incident reporting system in a public hospital in bucharest romania, in collaboration with two italian hospitals (in genoa and milan). methods: data were collected anonymously through a form based on the...

OBJECTIVE It is generally accepted that the patients' hospital experience can influence their overall satisfaction with the outcome of lower limb arthroplasty; however, little is known about the factors that shape the hospital experience. The aim of this study was to develop an understanding of what patients like and do not like about their hospital experience with a view to providing insight i...

BACKGROUND Continuity of care can bring a wide range of benefits to consumers, providers and health care systems. This study aimed to understand the relationship preferences of primary care patients and their associations with patient experience of continuity of care. METHODS A questionnaire survey was conducted on 700 patients who sought medical care from a community health organisation in B...

In a thriving, busy practice, there never seems to be enough time in the day. Unfortunately, this busyness may cause the team to focus on getting things done instead of caring for patients. If our tone and communications with patients seems rushed and distracted, patients may feel unimportant to the practice. Take a breath and then a few minutes to purposefully communicate with patients, especi...

Person-centred, safe and effective care is at the heart of the fundamentals of caring. However, there are many challenges to achieving this reliably and consistently. This article describes one nursing team's experience of implementing 'care and comfort' rounds, which has led to proactive rather than reactive nursing care delivery. The number of patient falls and the use of call buzzers have re...