5.1 INTRODUCTION Can banking systems become less skewed towards those already better off in developing countries? Although this question has become an important item on the overall development agenda, there is still no rigorous analysis of the policies aimed at expanding financial services into largely unbanked areas (with the exception of microfinance) and their actual impact on inclusion. Ane...

This study was performed between 2004 and 2011 at mail sorting facilities in Sweden. During this time, different interventions were performed. The first was a lighting intervention that had a positive impact on the postal workers, especially those with eyestrain. A new lighting system also improved the illuminance and gave better light distribution. The second intervention involved new personal...

This paper investigates and discusses the practices of performance management in postal organizations. The postal industry has in the past decade been faced with negative business performance where mail volumes have declined, customers lost to competition and revenue gradually declining. Including other factors, performance management has been identified as a significant question as to whether ...

Postal logistics has a complex transportation network for efficient mail delivery. Therefore, a postal logistics network consists of various functional sites with a hybrid hub-and-spoke structure. More specifically, there are multiple Delivery & Pickup Stations (D&PSs), multiple Mail Processing Centers (MPCs), and one Exchange Center (EC). In this paper, we develop two mathematical models with ...