Business Process Management (BPM) has been identified as the number one business priority by a recent Gartner study (Gartner, 2005). However, BPM has a plethora of facets as its origins are in Business Process Reengineering, Process Innovation, Process Modelling, and Workflow Management to name a few. Organisations increasingly recognize the requirement for an increased process orientation and ...

In this article amaturitymodel for themanagementof transdisciplinaryknowledge ispresented, although research nowadays is transdisciplinary the different maturity models proposed in the literature are oriented towards interdisciplinary knowledgemanagement, and, at most, they are oriented towardmultidisciplinary knowledge management. The objective is proposing an evolutionary model which accepts ...

This paper describes the current status of the SPICE research project that is investigating the transfer of best practice from the I.T. industry to the construction industry. The research focuses specifically on the improvement of business processes and in particular the use of the Capability Maturity Model (CMM). This model provides an evolutionary step-wise framework for process improvement a...

This paper proposes Enterprise Business Intelligence Maturity Model that involves thirteen capacity factors, which are (Strategic Management, Performance Measurement, Balanced Scorecard, Information Quality, Data Warehouse, Master Data Management, Metadata Management, Analytical, Infrastructure, Knowledge Management, People, Organization Culture and Change Management). This key objective of thi...

This work aims at the scrutiny of the current situation of the Information Technology Service Management practices within the Brazilian Federal Direct Administration, from the perceptions of the Information Technology Managers of twelve Ministries. The methodology used followed the Process Maturity Framework as a guideline, which is a maturity model whose patterns are described in ITIL v3. The ...

Hoje em dia os modelos de maturidade são globalmente aceites como guias para aumentar os níveis de qualidade nas organizações. No entanto, considera-se que estes são demasiado complexos para serem implementados em organizações de pequena e média dimensão (PME). Este artigo centra-se essencialmente nas PME de SI/TI (Sistemas de Informação/Tecnologia de Informação) que, devido ao seu Core Bussine...