A general design of an integrated total quality information system involving the Quality Function Deployment process is proposed in this paper. Data flow diagram is used to illustrate the structure of the information system. Within it, the Quality Function Deployment process is especially discussed in detail.

This research work provides the methodology for the development of intelligent quality function deployment (IQFD) application in the discrete parts, assembly environment. The paper is composed of the background of QFD, related research work review and points for developing in assembly environment. Then, the paper describes about the needs of development on intelligent QFD due to uncertainty on ...

Six Sigma and Design for Six Sigma (DFSS) offer a new approach to Total Quality Management with a more integrated approach, standardized training and certification, and financial accountability for i nvestment in improvements. A core principle of DFSS is the Transfer Function (y=f(x)), whereby customer requirements are transferred into Critical-to-Quality requirements (CTQ). DFSS uses the House...

For companies in the service sector, especially REF Barbershop, quality improvement and processes must be customer oriented. To improve of at a analysis method is needed. An effective to combine Service Quality (SERVQUAL) which integrated with Function Deployment (QFD) using House Of Model. The application SERVQUAL identify strengths or advantages industry, while QFD guarantees that services wi...