Data quality is an essential component for successful Customer Relationship Management (CRM). This paper discusses some of the considerations in the approach, design, and administration of tools and products intended to assess the quality of consumer names.

Achieving the design and construction of high-quality facilities that meet owner and endusers requirements is one of the triad of project objectives, the others being time and cost. Despite efforts by both practitioners and researchers, producing superior quality construction products on a consistent basis continues to be a challenge faced by all in the construction industry. Provided in this p...

Whether building a new product or improving processes or services, quality is the bedrock of an organization’s long-term success. In fact, quality increasingly defines the brand. Consider that of the estimated 250,000-plus new products launched annually, between 85% and 95% fail; clearly, to build a successful brand, companies must make the most of the 5% to 15% of products that gain market acc...

The paper describes an extension of PROSPEC, a system to represent enterprises model-based to derive from the “deep” knowledge of the business processes requirements for a Quality Management System. Especially, features demanded by the new ISO 9000:2000 for such systems such as continuos improvement and determination of customer requirements are addressed. The development of the enterprise mode...

The importance of quality is widely acknowledged throughout the world, not only for avoiding failure and reducing costs but also for gaining competitive advantage. This article reflects on two approaches of quality management that have gained popularity during the last decades: Total Quality Management (TQM) and Information Quality Management (IQM). The goal of this study is to illustrate the l...

Quality of Service (QoS) management becomes more and more important, especially in networks where many applications are competing for a limited number of resources. As these applications become more complex (consider e.g. multiparty multimedia applications), the number of options for QoS management increases, leading to more complex decision processes. In this paper, we propose an approach for ...

Master data management (MDM) provides an access to the consistent views of the organization ́s most important data, also referred to as master data. In addition to technical issues, there are many organizational items related to MDM and its organizational implementation. However, current academic literature lacks empirical studies on organizational challenges influencing the MDM initiatives. Con...

The stability of radiance measurements taken by the Sky Quality Meter (SQM)was tested under rapidly changing temperature conditions during exposure to a stable light field in the laboratory. The reported radiance was found to be negatively correlated with temperature, but remained within 7% of the initial reported radiance over a temperature range of -15 °C to 35 °C, and during temperature chan...

The quality of design knowledge a system has substantially influences its performance; good quality design knowledge is a true asset. Often, the terms knowledge, its quality, and how it is measured, are left vague enough to accommodate several interpretations. This paper articulates two definitions of knowledge and their associated measures. A detailed example of knowledge evaluation using the ...