Using SERVQUAL, IS service quality was measured twice, at a one year interval, in a large accounting auid information management consulting firm. After the first measurement, IS management used the , results to initiate several actions to improve service quality. The second measurement indicated that service quality improved. The managerial actions that preceded the increase in service quality ...

KEY FINDINGS (1) While quality performance measurement and reporting have the potential to improve the quality of health care and reduce costs, these activities can pose a significant administrative and financial burden on participating hospitals. (2) Hospitals are adopting a variety of strategies to manage quality measurement and reporting demands. (3) Better coordination may be the key to suc...

1. Foundational metrology and measurement issues 2. Accurate data, total quality systems, kaizen, lean, six sigma 3. Metrology and inspection system services in quality 4. Historical background on metrology 5. Form, fit, finish and function, geometric underpinnings 6. Foundational metrological and measurement issues 7. Basic measurable features in geometric dimensioning 8. Basic principles and ...

Concern for quality assurance in information technology is growing with every passing day. Software measurement encompasses all aspects of IT including product, process and resources and provides us adequate quantitative means for assessing various artifacts involved in information technology. Service-oriented architecture provides flexibility, reliability and scalability and is gaining tremend...

An acceptable quality of electrical energy is seen today as an important component of ecology. Several instruments for estimating the quality of electrical power have been elaborated. Each supplier assures that the instrument meets the applicable standards and that the uncertainty of the measurement results obtained using the instrument does not exceed the established levels. The accuracy of th...

Quality measurement of services is the fundamental prerequisite for quality improvement. Patients' satisfaction in health system is an important factor and having flexibility and the ability to change in order to response clients' needs are the symbols for organizations' survivance and development. For this reason, different models are designed and used for quality measurement. There is a need ...

BACKGROUND Atrial fibrillation is a large and growing burden across all types of healthcare. Both incidence and prevalence are expected to double in the next 20 years, with huge impact on hospital admissions, costs and patient quality of life. Patient wellbeing determines the management strategy for atrial fibrillation, including the use of rhythm control therapy and the clinical success of hea...

BACKGROUND Nationally endorsed, clinical performance measures are available that allow for quality reporting using electronic health records (EHRs). To our knowledge, how well they reflect actual quality of care has not been studied. We sought to evaluate the validity of performance measures for coronary artery disease (CAD) using an ambulatory EHR. METHODS We performed a retrospective electr...

The flicker and harmonics generated by electric arc furnaces present a problem that is well known to both the steel industry and electrical utilities. This paper presents a method to compensate for measurement errors introduced by current and voltage transformers and anti-aliasing filters in a power quality measurement system. Dynamic compensation may be performed in real time using digital fil...