A set of foundation issues that support employee work and service quality is conceptualized as a necessary but not sufficient cause of a climate for service, which in turn is proposed to be reflected in customer experiences. Climate for service rests on the foundation issues, but in addition it requires policies and practices that focus attention directly on service quality. Data were collected...

What is the Web? What makes it work? And is it dying? This paper is drawn from a talk delivered by Prof. Zittrain to the Royal Society Discussion Meeting 'Web science: a new frontier' in September 2010. It covers key questions about the way the Web works, and how an understanding of its past can help those theorizing about the future. The original Web allowed users to display and send informati...

This paper formalizes an empirically implementable framework for the definition of local antitrust markets in retail markets. This framework rests on a demand model that captures the trade-off between distance and pecuniary cost across alternative shopping destinations within local markets. The paper develops, and presents estimation results for, an empirical demand model at the store level for...

What should be the principles behind investment in research in developing countries? Does current practice overemphasise the results of research and ignore issues like ownership, sustainability, and development of national research capacity? We believe that the research model supported by many funding agencies remains semicolonial in nature. Foreign domination in setting research priorities and...

We study mechanical problems with multiple solutions and introduce a thermodynamic framework to formulate two different selection criteria in terms of macroscopic energy productions and fluxes. Studying simple examples for lattice motion we then compare the implications for both resting and moving inhomogeneities.

The census tract-based residential segregation literature rests on problematic assumptions about geographic scale and proximity. We pursue a new tract-free approach that combines explicitly spatial concepts and methods to examine racial segregation across egocentric local environments of varying size. Using 2000 census data for the 100 largest U.S. metropolitan areas, we compute a spatially mod...

The present study was designed to measure the use of various, simultaneously available resources in a complex housing environment in juvenile blue foxes. Twelve blue fox sibling (male-female) pairs were housed in two-section experimental cages from the age of 8 weeks until the age of 7 months (from June to December). Each experimental cage was furnished with two platforms, a nest box, a sand bo...

-Thermodynamic foundations of the thermal entropy production are rested on the concept of lost heat, (Q/T)6T. The thermomechanical entropy production is shown to be in terms of the lost heat and the lost work as

While the science of animal biotechnology is advancing at a rapid pace, the ethical discussion about the boundaries the public might want to set is at the most nascent stage. There is a tendency in the public debate for opponents to favor an all-out ban on the science, while proponents want to grant it carte blanche. I argue that a more nuanced position on animal biotechnology considers individ...