Medion is not a product manufacturer. Rather, it is a service provider offering retail partners the right product at the right time at an attractive price so they can pass good value for money on to their customers. Medion supervises and manages the entire value chain, from the initial product idea right through to after-sales services.

Digital color copiers have the potential to generate high-quality color output when properly maintained and calibrated. Maintenance is typically provided by the local sales organization that is authorized to repair and service your specific copier brand and model. Calibration means tuning or tweaking the color output of the copier for consistent results. This technicall document describes the c...

This case study was completed by the Siemens IA & DT (Industrial Technology and Drive Technologies) Divisions. These divisions focus on providing state-of-theart solutions for electronic manufacturing and process industries. As the leading provider of industry software, they optimize entire value-added chains of manufacturing companies—from product design and development to production, sales, a...

An Industrial Dynamics model was developed for an East Coast trucking company to investigate factors thought to dominate potential growth. The study suggested changes in the firm's operating policies and these were implemented. Implementation was successful. Resultant growth in sales and prof it^ changes in service, capacity utilization and measures of marketing effort indicate that new policie...

We examined the relationship of high emotional demands and low job control to suicidal ideation among service and sales workers in Korea. A total of 1,995 service and sales workers participated in this study. Suicidal ideation and level of emotional demand and job control were assessed by self-reported questionnaire in 4th Korean National Health and Nutrition Examination Survey. Gender-specific...

In traditional customer service support of a manufacturing environment, a customer service database usually stores two types of service information: (1) unstructured customer service reports record machine problems and its remedial actions and (2) structured data on sales, employees, and customers for day-to-day management operations. This paper investigates how to apply data mining techniques ...

Bahorok Indah Service is a motorcycle service and repair store that sells parts performs repair. In carrying out its business process, still has not used computerized system some of the problems faced by are there no detailed records supplier, difficulty determining amount stock to be purchased, amount, information on rack placement The design can answer with supplier list per form form, minimu...

We formulate a structural econometric model to analyze the impact of service attributes (warranty length, after-sales service quality) on consumer demand in the U.S.automobile industry. Our results indicate that service attributes play a compensatory role with respect to product quality, i.e., the impact of warranty length and service quality on demand increases when product quality decreases. ...

Web-based self-service systems (WSSs) are increasingly leveraged for the delivery of after-sales information technology (IT) support services. Such services are offered by IT service providers to customer firms and increasingly involve business partners. However little is known of the challenges faced by IT service providers as a result of the involvement of the other firms and their employees ...