MANY NURSES WHO graduated in the past year and are seeking employment in a hospital are facing a shortage of open positions due to the economic downturn. Because hospitals are seeing less employee turnover, the nursing workforce has stabilized. Also, some experienced nurses may be delaying retirement because their retirement funds or their homes lost value, and some employed nurses may be worki...

In this article, the authors first propose a simple model summarizing the key drivers of customer loyalty. Then, on the basis of this model and drawing on key insights from the preceding articles in this issue, they outline a set of issues for further research related to the quality-valueloyalty chain. Next, the authors develop a conceptual framework that integrates the quality-value-loyalty ch...

A ministudy was conducted to collect self-reported employee turnover rates in US hospitals. The results indicate many hospitals are struggling with high employee turnover rates. Widespread variances in ratings were observed across hospitals, which may be due to lack of consistency in how they each calculate their employee turnover. This makes benchmarking for the purposes of performance improve...

Unlike previous behavior management research, this study used a quasi-experimental, control group design to examine the impact of financial and nonfinancial incentives on business-unit (21 stores in a fast-food franchise corporation) outcomes (profit, customer service, and employee turnover) over time. The results showed that both types of incentives had a significant impact on all measured out...

Cyber threats have rapidly evolved in frequency and sophistication. As a result, physical and logical security systems are an essential solution to protect enterprise assets. Most enterprises deployed different types of physical and logical security systems but manage them as independent domain. Most physical security systems focus on the protection of the physical behavior of the unauthenticat...

In this digital age, information is secured, coveted, and exfiltrated by nation states, hacktivists, and ambitious actors because, now more than ever, knowledge is power. Modern needs dictate that only authorized users know information, that authorized users can access information instantaneously, and that the integrity of information is certain. In opposition to these aspirations, an incessant...


 Aviation Security is aviation security personnel who already have a license are assigned the task of inspecting passengers and passenger luggage to support flight safety. In carrying out duties responsibilities personnel, work processes must be in accordance with Standard Operating Procedures (SOP). The purpose this research find process, what obstacles experience, how handle problems at...