Functionality makes APIs unique and therefore helps humans and machines decide what service they need. However, if two APIs offer similar functionality, quality attributes such as performance and ease-of-use might become a decisive factor. Several of these quality attributes are inherently subjective, and hence exist within a social context. These social parameters should be taken into account ...

With the uprising popularity of large-scale applications, highly scalable data delivery is becoming a major requirement. One example application is eHealth sensor networks applications. In these applications, mobile devices worn by the patient collect readings and communicate these with a central server. Based on the condition the requests from patients need to be replied within a specified amo...

This research aims to examine individual acceptance of mobile internet from a holistic view of mobile service attributes. The value-based Technology Adoption Model (TAM) is extended by incorporating the main characteristics of mobile internet. The proposed model is verified through a survey of 519 mobile users in China. Our findings reveal that aside from the traditional predictor usefulness in...

The purpose of the study is to examine customers’ perceptions of service quality in the Croatian hotel industry. The aim is to assess the perceived service quality of hotel attributes and to determine the factor structure of service quality perception. A modified servqual scale was used to assess service quality perceptions from the perspective of domestic and international tourists. Data were ...

Quality of Services (QoS) management in compositions of services requires careful consideration of QoS characteristics of the services and effective QoS management in their execution. This paper describes an approach to implementation of QoS management in compositions of Web services in the context of Computational Quality Attributes and Service Level Agreements. Building on prior research work...

Available online 15 October 2011 This research examines and measures the outcomes of electronic customer relationship management (e-CRM) system implementation in the Thai banking industry from customers' perspectives. Because most e-CRM implementations cannot be directly seen or recognised by customers, a literature review and interviews with experts in the Thai banking industry were used to de...