Service scripts are predetermined guides for employees to follow when delivering service to customers. Some services require employees to strictly follow a script, whereas others use scripts more flexibly, if at all. Extant research regarding service scripts in the domain of service operations has mainly addressed the topic from more of a process view as a control mechanism for the encounter bu...

OBJECTIVE As the number of diagnostic imaging studies performed has increased, the demand for sedation in support of these radiologic tests has also increased. Our objectives were to (1) assess the safety and efficacy of a radiology sedation service that is staffed exclusively by pediatric emergency medicine (PEM) physicians, (2) determine the frequency and the type of commonly performed pediat...

This paper considers the technical challenges associated with the development of applications designed to work over mobile ad hoc networks (MANETs). The setting is one in which a miniature application core residing on a mobile host with limited resources is able to support a complex application in a changing open environment by exploiting services made available by other hosts it encounters. Th...