Economies of developed countries are primarily based on the services sector, where the hospitality industry plays an important role. As such, new service design and service innovation are vital for maintaining competitive advantage. Recently, ubiquitous computing has emerged as a key enabler in various industries in support of service innovation by facilitating the design of new services. This ...

Industrial application development approaches are striving for solutions that promote the rapid development of flexible and adaptable systems and the exploitation of legacy systems and resources. The Service-oriented Development (SOD) paradigm, a current trend in software development, could be beneficial to industrial application development approaches. However, the heterogeneity in existing st...

This study examines the relationship between operation-level agility and firm performance in service industries. The study is augmented by investigating the role of IT resources and competence to achieve this specific type of agility. As of to date, most of the published literature in this stream of research has focused on manufacturing industry. This research is an early attempt to examine the...

This paper motivates the development of an open infrastructure to support electronic commerce for the tourism industry. Such an infrastructure is the objective of the OnTour project, involving representatives of all participants in the tourist service supply chain. In this paper we discuss unique aspects of service provisioning in the tourism industry, and demonstrate the need for a business pr...

Since the 21st century, modern service industry has mushroomed around the world, and the application systems in modern service industry are usually built based on the reuse of other third party services in a distributed and loose-coupled way. Consequently, there will be a greater need for the provisioning and lifecycle management of services. In this paper, we analyze the drawbacks of current s...

This paper discusses the importance of internal service quality (ISQ) in the service industry. A three-tiered conceptual model of ISQ is developed based on the literature review. The first tier of our proposed model is the determinant of ISQ. The second tier, which is the centre of the model, is ISQ. The third tier of the model is the consequences of ISQ; that is trust, employee turnover, and f...

This study aimed to promote the use of mobile transaction services and summarize 13 service items affecting mobile banking transactions, functional programs, and accessibility programs. Furthermore, this study designed questionnaire using ANP (the Analytic Network Process). Three experts from the financial industry and academia with more than five years of working experience were invited to com...

Sugarcane is one of the severely perishable crops that is used as raw material for white sugar production. Sucrose content of the sugarcane which is of high commercial value decreases in quality due to pre-harvest burning, high ambient temperature, kill-to-mill delays as well as microbial contaminations. Delays in sugarcane transportation are the most important risks which can affect the qualit...

1 This work was supported by Telkom SA Limited, Siemens Telecommunications and the THRIP Programme of the Department of Trade and Industry. Author’s address: Department of Electrical Engineering, Private Bag 3, Wits 2050, South Africa. Abstract: This paper examines the benefits of using TINA as the service platform for the Application Software Provider (ASP) industry. An ASP prototype has been ...