نتایج جستجو برای: servqual

تعداد نتایج: 1296  

Journal: :Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 2013

Journal: :Journal of Engineering Mangement and Competitiveness 2023

Universities play a crucial role in societal development and growth, with higher education expanding every day. Therefore, it is essential for universities to prioritize the quality of educational services ensure student satisfaction. Evaluating fundamental step improving education. This research an applied study that uses descriptive exploratory methods data collection. The statistical populat...

Journal: :International Journal of Evaluation and Research in Education 2023

<span lang="EN-US">E-learning has become an important aspect of university education. System evaluation must be carried out by higher education management to identify the number e-learning successes and future improvement efforts. Three research methodologies were used in this study measure, classify, translate service quality into process, namely SERVQUAL, Kano model, functional deployme...

ژورنال: Journal of Railway Research 2017
Bazeghi Kisomi, Parinaz , Farajpour, Asal, Bagheri, Morteza,

This paper addresses identifying the factors affecting the service quality in commuter trains services and passenger satisfaction. To this end, the Service Quality Management Framework (SERVQUAL model) with five dimensions of service quality including reliability, assurance, tangibility, empathy, and responsiveness, have been used to assess the passengers' needs. In this study, the criteria of ...

Introduction: One of the problems of service unit managers is identifying actions and prioritizing them to improve service quality. The purpose of this study was to determine combining Quality House method and SERVQUAL analysis in quality of medical clinic services. Methods: This is a descriptive study. In this study, two statistical populations including Clinical Reference Society and Medical...

Journal: :IJSDS 2011
Omprakash K. Gupta S. Samar Ali Rameshwar Dubey

Third party logistics (3PL) has been gaining importance in most places in the world. In India the implementation of 3PL practices has made its beginning and it is emerging as one of the fastest growing sectors. It is still a relatively new concept and not well understood among industry or academic professionals in India. This paper examines the Indian 3PL Supply Chain Management and practices w...

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