Building on strategic management, operations strategy, and supplier management literatures, this article presents a framework for supplier selection from the demand-side perspective. We highlight the role of a purchasing firm’s switching inertia in the supplier selection process and demonstrate the usefulness of our framework for the industrial automation industry. Empirical data for this study...

Purpose – This study aims to examine how firm strategy may affect customer satisfaction in relationship to service the characteristics of quality, servicescape and value. Specifically, this research utilizes Porter’s depiction cost leaders and differentiation strategy to suggest customers may be satisfied even if they rate value or quality lower than for another similar firm. Design/methodology...

This study intends to propose a modern model in the field of human resources (HR) strategic management through designing human resources&rsquo competence framework. Based on this strategic orientation of organization on human resources management system has been investigated considering the mediating role of competence approach in Central Bank of the Islamic Republic of Iran. In order to implem...

Classical game theory uses the extensive form and the strategic form to explain a game. The extensive form is represented by a game tree, in which the players make sequential actions. However, the strategic form is usually used to describe games with two decision makers, in which players' choices are made simultaneously. Unlike one-player decision making, where optimality has a clear sense, in ...

This paper studies whether, and how, parents respond to changing neighborhood quality through parental involvement. Empirical measurement of this response is complicated by neighborhood selection: through their residential location choices, parents have some control over neighborhood quality. To deal with neighborhood selection, I make use of the mass closures of public housing projects in Chic...

Given the rapid increase in the consumer use of online services and the increase in competition between firms that compete online, firms are faced with a crucial challenge. Having invested significant resources in transitioning consumers from using offline services to using online services, they now need to understand what drives consumers to choose between competing online services. Our study ...