Knowledge communities allow individuals to share knowledge and collaborate with each other based on common interests. The authors apply socio-technical theory as the overarching theoretical framework to propose a research model which posits that both technical factors (system quality and information quality) and social factors (community governance and pro-sharing norms) collectively influence ...

Architectural technical debt (ATD) is incurred by design decisions that intentionally or unintentionally compromise system-wide quality attributes, particularly maintainability and evolvability. ATD is harmful to the system’s long-term health, thus it needs to be identified for further management. However, existing ATD identification approaches are mainly based on source code analysis and thus ...

This paper proposes a multi-objective genetic algorithm for software project team staffing that focuses on optimizing human resource usage based on technical skills and personality traits of software developers. Human factors are recognized as critical aspects affecting the rate of success of software projects, as well as other properties, such as productivity, software quality, performance, an...

The use of lean software development methodology and business model experimentation has become popular in software companies in recent years. Business model experimentation is used to validate assumptions made on a product from real customers before the actual product is created. A minimum viable product is used to test the business model by gathering and measuring customer feedback. However, i...

In this paper we present an architecture for enabling complex workflow execution in Cloud-like environments. We focus mainly on modeling concepts and techniques to enhance accessibility to Cloud services by different kind of users. Complex workflow tasks need in some cases to be mapped to distributed resources and involves the cooperation between several partners. Workflow management is critica...

In the knowledge age, the use of the information technology (IT) tools including learning management systems (LMS) has became an imperative. The adoption rate of LMS in academic and training institutions is very promising worldwide. Learning Management system includes several tools that provide academic and training institutions efficient and effective means to support distance education and su...

In B2C Online services contexts where relationships between customers and service providers matter due to the lack of faceto-face interactions, uncertainty, intangibility, hyper competition, increasing risk of fraud and lack of trust. Relationship quality (RQ) is replacing service quality as a key source of superior performance and competitive advantage. Accordingly, this study investigates the...

Purpose – This study aims to investigate the effect of communication effectiveness (CE) on service quality (SQ) leading to relationship quality (RQ) in IT service relationships. Design/methodology/approach – CE was decomposed into frequency, bi-directionality and quality of communication while SQ was decomposed into functional and technical qualities, and RQ into trust and relationship commitme...