Total Quality Management (TQM) techniques significantly impact the competitive priority in terms of cost, quality, time, and innovation Lebanese businesses. Changing an organization's operational strategy is highly dependent on top management commitment as changing employees' behavior challenging without cooperation business's senior management. Both descriptive cause-and-effect methods were us...

INTRODUCTION Continuous Quality Improvement (CQI) and Total Quality Management (TQM) are gaining acceptance in many of today’s health care delivery systems. Hospitals have incorporated this philosophy both as a means of enhancing quality of patient care through continuous improvement and to improve efficiency and effectiveness of management, but also to satisfy the Joint Commission on Accredita...

Successful accomplishment of information system (IS) projects is a crucial challenge for researchers and practitioners. Agreement on influential factors, that is, success and failure factors, and on what constitutes success is lacking. Considering process and product quality an integral part of IS project success, we examine how project success and failure factors influence IS project quality. ...

Total quality management (TQM) and business process reengineering (BPR) have emerged as important practices but not yet as a discipline. A methodology for mapping, measuring, tracking, and managing commitments in business processes is necessary to make a discipline from TQM and BPR. An organization’s network of commitments can be depicted as a map of interconnected work-flow loops. That map can...

TQM means keeping the organization running smoothly with continuous input from our owners/customers. The major components of TQM are quality information, rewards for results, cooperation, secured jobs, fairness, equitable compensation, employees ownership stake etc the guiding principles are customer satisfaction safety, elimination of errors and defects, continuous improvement, employee empowe...