This paper reports the results of a field study that investigated the relationship among organizational actions (management advocacy and internal com uting support), computer attitudes, and end-user satisfaction in public organizations. The results show that computer attitudes have a positive direct influence on end-user satisfaction. The findings also reveal that management advocacy has positi...

Interactive art questions relationships between creator and audience in a direct and provocative manner. Our goal was to explore how interactive art either promotes or constrains audiences’ sense of creative involvement, and satisfaction. We provide a brief background on interactive art before describing an interactive music installation, Terpsichore, designed to test two hypotheses in an exper...

Finding a previously visited page during web navigation is a very common and important process. Although most commercial browsers incorporate a history mechanism, when accessing pages that were recently visited users still rely mainly on the “Back” button. In this paper we studied the effectiveness of visually enhanced history browser mechanisms on web navigation. We used three different histor...

This study shows that affect-adaptive computer tutoring can significantly improve performance on learning efficiency and user satisfaction. We compare two different student uncertainty adaptations which were designed, implemented and evaluated in a controlled experiment using four versions of a wizarded spoken dialogue tutoring system: two adaptive systems used in two experimental conditions (b...

We describe a three-tiered approach for evaluation of spoken dialogue systems. The three tiers measure user satisfaction, system support of mission success and component performance. We describe our use of this approach in numerous fielded user studies conducted with the U.S. military.

Large-scale lectures are a typical way of teaching university students. However, these lectures often lack interaction elements and do not foster awareness and reflection in the learning process. This results in insufficient learning outcomes such as learning satisfaction and success. Therefore, a new approach to engage interaction in such large-scale lectures is the flipped classroom concept w...

Although prior studies have established a number of reasons why computer professionals leave their organizations, they have rarely suggested that lack of social support may be one reason. This study attempted to explain why social support is salient to computer professionals’ leaving intention. It developed a model that posits that (i) social support is positively related to job satisfaction, (...

OF THE DISSERTATION Wide-Area Video Understanding: Tracking, Video Summarization and Algorithm-Platform Co-Design

(2013) "From exhaustion to exhilaration: assessing librarian job satisfaction with virtual reference", 2 While much has been written about user satisfaction with virtual reference or chat services, only a very small body of literature focuses on librarian job satisfaction. For the most part, disruptive user behavior is not addressed in the literature. The purpose of this article is to analyze t...