Merging sustainable development with the business, and taking goals into account from its three dimensions (i.e., economic, environmental and social) which are derived from customer and stakeholder requirements have been a potential source of competitive differentiation for firms. Academic and corporate interest in sustainable supply chain (SSC) management has also risen considerably in recent ...

A structured method is called quality function deployment (QFD) that translates the voice of the customer into both of the product and service development. The architecture of QFD is composed of a set of matrices that is often referred to as the house of quality (HOQ). HOQ is regarded as a part of the QFD process. The matrices of HOQ include the importance of customer requirements and the relat...

This study aims to introduce a method integrate and coordinate departments’ activities enhance the service quality of organizations using Quality Function Deployment (QFD). To this purpose, classical two-dimensional House Of (HOQ) matrix is changed three-dimensional form (3D-HOQ). The 3D-HOQ applied marketing Human Resources (HR) departments bank determine customers’ employees’ demands, respect...

Resequencing of customers during the service process results in hard to analyze delay distributions. A set of models with various service and resequencing policies have been analyzed already for memoryless arrival, service and resequencing processes with an intensive use of transform domain descriptions. In case of Markov modulated arrival, service and resequencing processes those methods are n...

The purpose of this paper is to apply a fuzzy quality function deployment (QFD) approach to prioritize knowledge management (KM) solutions for an international port in Taiwan. First, the paper examines house of quality (HOQ) matrices to facilitate handling of the ‘what’ (i.e., KM requirements) and ‘how’ (KM solutions) aspects of the QFD problem, and proposes procedures for the use of a fuzzy QF...

In order to achieve interactive rendering of complex models comprising several millions of polygons, the amount of processed data has to be substantially reduced. Level-ofdetail (LOD) methods allow the amount of data sent to the GPU to be aggressively reduced at the expense of sacri cing image quality. Hierarchical level-of-detail (HLOD) methods have proved particularly capable of interactive v...

Companies that can meet the needs and desires of their consumers will usually be much more competitive compared to others, especially companies exceed these (Besterfield, 1999: 89). Rumah Soap is one UMKM produces various kinds liquid soap, including dishwash (dishwashing soap), detergent, hand shampoo, body foam, etc. The problem discussed in this research how design technical characteristics ...