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Services have become the key value driver for companies. Currently there is a lack of understanding of the science underlying the design and operation of service systems. New conceptual understanding and theoretical underpinnings are required to systematically describe the nature and behaviour of service systems. We believe that Actor Network Theory (ANT) can be used as a theoretical lens to st...

Some futuristic technologies belong to a distant time that is hard for most to imagine in palpable terms. In the case of 3D printing, however, any citizen can easily grasp the stakes by simply watching a brief video (Global News 2013). The 3D printer, whose ancestry can be traced to factory innovations of the 1980s, provides a method of assembling objects piece by piece: a kind of less precise ...