This document takes a look into the world of business intelligence and the implications this field of study has on the modern call center. This document includes a discussion of the factors driving the need for business intelligence, a discussion on the benefits and challenges of business intelligence implementations while concentrating on business intelligence capabilities and the associated e...

the term business intelligence (bi) can refer to various computerized methods and processes of turning data into information and then into knowledge, which is eventually used to enhance organizational decision making. in the last decade, business intelligence has evolved as one of the critical applications in organizations to provide useful insight, support decision-making, and drive organizati...

Although Business Intelligence is seen as priority by many companies, the level of benefits achieved varies significantly between firms. Researchers have indicated that not having an effective Business Intelligence strategy is a significant issue in regards to trying to realize organizational benefits. This paper adopting a case study method investigates an Australian energy company’s Business ...

The aim of this paper is to output a critical book review of Market Intelligence: Building Strategic Insight by Jenster & Søilen (2009). The purpose of the book is to provide helpful and practical information about market intelligence and analysis for real life situations for managers. The book reviewed is conducted by using systematic review for gathering information in the field of market int...

Now a day’s Business Intelligence systems have become increasingly important in competitive environment. According to recent studies, the organizations that use Business intelligence systems manage their data as storage resources. Hence the process of developing a Business Intelligence system has become very important task of any organization. Most of the organizations use the Linear sequential...

In this article the authors will show how the parallel developments of information technology at the operational business level and decision support concepts progressed through the decades of the twentieth century with only minimal success at strategic application. They will posit that the twin technological developments of the world-wide-web and very inexpensive mass storage provided the envir...

This paper is a case study which describes a company’s Business Intelligence (BI) journey. Although Business Intelligence is seen as priority by many companies the level of benefits achieved varies significantly. Often this is dependent on the level of Business Intelligence maturity. This paper documents a company’s trials and tribulations with their BI implementations. The paper maps and discu...

Enterprises today continue to invest in business intelligence (BI) initiatives with the hope of providing a strategic advantage to their organizations. Many of these initiatives are supporting the tactical goals of individual business units and not the strategic goals of the enterprise. Although this decentralized approach provides short term gains, it creates an environment where information s...

Nowadays, we are bombarded with information which has an immense influence on our decisions. It is more and more difficult to use it effectively. BI systems are very helpful. They support enterprises while carrying analyses and conducting researches. They make it possible to reach unambiguous decisions in the right time, they minimize the costs and they also provide the opportunity to verify an...