Human capital is of paramount importance in the ICT industry. This paper analyses one of the elements which underlies effective management of human assets: performance assessment. This analysis uses the development of a common standard based on the tasks and processes outlined in People CMM, the standard in human resource management designed by the Software Engineering Institute. This framework...

Notwithstanding the relevance of maturity assessments in practice, Information Systems (IS) research has – despite exceptions – yet rarely endeavoured into reflecting and developing theoretically sound maturity models. This paper reports a literature review on maturity models in the IS domain. Specifically, it explores what type of research on maturity models has been undertaken (retrospection)...

Maturity models are widely used in process improvement. The users of a maturity model should be confident that the weak points of the assessed processes can be found and that the most valuable changes are introduced. Therefore, the evaluation of maturity models is an important activity. In this paper, a mapping study of the literature on the evaluation of maturity models is presented. Two datab...

This research addresses issues relating to the implementation of software process improvement (SPI) initiatives. A number of advances have been made in the development of software process improvement (SPI) standards and models, e.g. Capability Maturity Model (CMM), more recently CMMI, and ISO's SPICE. However, these advances have not been matched by equal advances in the adoption of these stand...

‘Human factor’ is one of the most relevant and crucial aspects of software development projects management. Aiming at the performance improvement for software processes in organizations, a new model has been developed to diagnose people related processes. This new model is People-CMM and represents a complementary solution to CMM. On the other hand, existing estimation models in Software Engine...

IntroductIon The dependence of any organization on knowledge management is clearly understood. Actually, we should distinguish between knowledge management (KM) and knowledge engineering (KE): KM is to define and support organizational structure, allocate personnel to tasks, and monitor knowledge engineering activities; KE is concerned with technical matters, such as tools for knowledge acquisi...

E-service development as an integral part of e-government is growing area so the assessment of maturity of these services is becoming increasingly relevant. This paper presents more precise method for the evaluation of e-service maturity. It is based on stage model, the service division into the components – operations and the statistics of intensity of their usage in traditional and electronic...

Capability Maturity Model Integration (CMMI) hat in den letzten Jahren auch in Deutschland zunehmend an Bedeutung gewonnen. Firmen und Organisationen, die sich mit der Entwickung von Software-Systemen beschäftigen, wollen mit CMMI den Reifegrad ihres Softwareentwicklungsprozesses messen und bewerten können. Die Entwicklung des CMMI begann in den 1980er Jahren mit dem Vorläufer CMM (Cabability M...

In many organisations a gap exists between IT management and emergency managemement. This paper illustrates how process improvement based on a maturity model can be used to help organisations to evaluate and improve the way they include IT dependability information in their emergency management. This paper presents the IDEM3 (IT Dependability in Emergency Management Maturity Model) process impr...