Since the late 1990s, online shopping has taken off as an increasing number of consumers purchase increasingly diversified products on the Internet. Given that how to attract and retain consumers is critical to the success of online retailers, research on the antecedents of consumer acceptance of online shopping has attracted widespread attention. There has yet to be a holistic view of online s...

The rapid popularity of mobile devices especially smart phones has changed human life style greatly. In this paper, we examine the consumer behaviors on several e-commerce platforms based on a large-scale dataset of mobile internet access records for about 3.5 months from a major telecom operator in China, which covers 126,388 users from Shanghai. We provide a preliminary study on users’ daily ...

In 2007, annual e-commerce U.S. sales reached $136.4 billion, accounting for 3.4% of all retail activity (U.S. Department of Commerce, 2008). The slow adoption in online retail sales is perplexing given the early reports on the many advantages of and favorable consumer attitudes towards Internet shopping (Lohse, Bellman & Johnson, 2000). Of the many possible reasons that explain the slow growth...

Mobile commerce has already become one of the trends in future developments. Therefore, mobile shopping in application of mobile commerce will become one of the services with a vast development potential. A technology acceptance model (TAM) with trust is utilized to explore influence of perceived ease of use and perceived usefulness in mobile shopping on customers’ attitudes and behavioral inte...

Organizations invest considerable time and money in developing and maintaining an electronic presence on the Internet. Large fi nancial resources go toward the costs of technology, website design and software. However, successful e-commerce endeavors must look beyond the technology to ensure profi tability. The Social and Cognitive Impacts of e-Commerce on Modern Organizations addresses the imp...

As online shopping is becoming more and more popular in recent years, many studies have been conducted to explore the key issues involved in online shopping such as trust problems and strategies to retain customers. This study will explore the nature of trust and its relationship to consumer loyalty in E-commerce. It examines the importance of trust to consumers’ loyalty behaviour and how consu...

This study examines whether the quality of online buying experience represents a competitive advantage for Internet firms focused on business to consumer ecommerce (“e-commerce” firms). Forrester Research, a consulting firm, estimates that revenues in the business to consumer segment will grow from $20 billion in 1999 to $184 billion by 2004. Such explosive growth is due, in part, to the superi...

The growth of internet availability and rise of affordable express parcel delivery services for the general public in China has greatly impacted people’s consumer behavior. More and more consumers have joined in on the growing market of online shopping and e-commerce. One group of these consumers prefer searching through various websites, combing through different products and prices, then deci...

Electronic commerce typically lacks human warmth and sociability, since it is more impersonal, anonymous and automated than traditional face-to-face commerce. This paper explores how human warmth and sociability can be integrated through the web interface to positively impact consumer attitudes towards online shopping. An empirical study was undertaken to investigate the impact of various level...

The Internet, as a dynamic virtual medium for selling and buying information, services and products, is gaining increasing attention from researchers and practitioners. In this study, we examine the perceptions of adopters and non-adopters of online shopping in terms of demographic profile, consumer expectations of online stores, advantages and problems of online shopping and transaction cost. ...