the united states president’s emergency plan for aids relief (pepfar) emphasizes health systems strengthening as a cornerstone of programmatic success. health systems strengthening, among other things, includes effective capacity building for clinical care, administrative management and public health practice. avante zambéziais a district-level in-service training program for administrative sta...

Reference models such as ITIL and COBIT (Control Objectives for Information and related Technology) represent proven best practices and provide key indicators for the design and control of ITSM processes. The idea behind the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and to meet their business need...

Where you can find the statistical quality control strategies and tools for continual improvement easily? Is it in the book store? On-line book store? are you sure? Keep in mind that you will find the book in this site. This book is very referred for you because it gives not only the experience but also lesson. The lessons are very valuable to serve for you, that's not about who are reading thi...

With the increase in complexity and globalization, business environment has made R & D very important to an organization for its survival. ISO 9001: 2000 standard has influenced, to a great extent, the management of quality in an organization – big or small by introducing the concept of continual improvement and customer satisfaction in the system irrespective of its activities. This paper disc...

Process improvements provide a structured approach for an organisation to improve the way they operate. A number of process improvement methodologies such as ISO9000, TQM, Six Sigma, Lean, and Agile have been proposed over the last few decades and subsequently software tools have been developed to apply these methodologies. However, the determination of process capabilities to measure improveme...

Process improvements provide a structured approach for organisations to improve the way they operate. A number of process improvement methodologies such as ISO9000, TQM, Six Sigma, Lean, and Agile have been proposed over the last few decades and subsequently software tools have been developed to apply these methodologies. However determination of process capability to measure improvement is pre...

IT service organisations are cognisant that continual service improvement can be achieved by conducting regular process assessments. However, such assessments are expensive and so we have developed a Decision Support System (DSS) tool which uses the international standard for process assessment ISO/IEC 15504 to offer a transparent and efficient approach. This paper provides evidence of evaluati...

The purpose of this paper is to develop a research model that investigates the effects of user experience with mobile Internet service on user satisfaction with and continual usage intention of the service. The proposed research model uses the concept of cognitive absorption to conceptualize flow experience as the optimal holistic experience that users feel when using mobile Internet service [1...