We need to analyse a large number of e-mails sent by the citizens to the customer services department of a governmental organisation based in Sweden. To carry out this analysis we clustered a large number of e-mails with the aim of automatic e-mail answering. One issue that came up was whether we should use the whole e-mail including the thread or just the original query for the clustering. In ...

Online discussion forums have become a popular medium for users to discuss with and seek information from other users having similar interests. A typical discussion thread consists of a sequence of posts posted by multiple users. All the posts in a thread are not equally useful and serve a different purpose providing different types of information (some posts contain questions, some answers, et...

Given the increasing amount of conversation data, techniques to automatically acquire information about conversation participants have become more important. Towards this goal, we investigate the problem of conversation entailment, a task that determines whether a given conversation discourse entails a hypothesis about the participants. This paper describes the challenges related to conversatio...

In this article we describe an independent domain model to manage the conversation strategies between users and computers. We apply the model in COBBER, a Conversational Case-Based Reasoning (CCBR) framework based on reusable ontologies. The overall goal of the model is to support users following an affective approach in order to keep them in the adequate mood to interact with the computer. We ...

We consider a preferential cluster growth in a one-dimensional stochastic model describing the dynamics of a binary chain with long-range memory. The model is driven by data corresponding to emotional patterns observed during online communities' discussions. The system undergoes a dynamical phase transition. For low values of the preference exponent, both states are observed during the string e...

This paper aimed at manifesting the role of significant attributes of conversation analysis in social interviews from a functional perspective. In this paper the concern would be on how these attributes of conversation analysis acted as important elements in analyzing the interviews. In particular, the author discussed some samples of B.B.C learning English interviews which considered some conv...

We describe a framework for reasoning about adaptive systems in Open Service Architectures, a framework from which conversation policies may be defined. The goal is to exemplify how we have used conversation policies for design purposes, and how we gained from limiting the context by only considering a fixed set of actors, information models, and stages of the adaptation process.

spiritual identity is conceptualized as defining and identification of oneself based on spirituality and spiritual experiences. this study, in a framework of a causal model, investigated the mediating role of spiritual identity between family communication orientations and loneliness aspects. participants, four hundred undergraduate shiraz university students (268 girls and 132 boys) were parti...