this paper examined disagreement in two sets of data in the context of service encounters: problem-solving interactions (doctor-patient communication) and purchase-oriented encounters (pharmacies) from a cross-cultural perspective (spanish-british english). we proposed assertiveness, a term that refers to both socio-psychological and linguistic features of communication, as a concept that may h...

Travel journals and diaries written by English travellers in the sixteenth and seventeenth centuries are intent on relating individual experiences to the expectations and values of the people encountered abroad as well as those who remain at home. Their prefaces and epistles aim to reaffirm an awareness of cultural order and control prior to recounting a tale of fantastic, possibly unnerving, e...

The present study deals with German-language cross-cultural research in different fields o· psychology which attempts to achieve one Or more goals of cross-cultural psychology First, methodological problems are discussed, followed by a selective presentation of cross cultural research in personality, clinical, ethological, developmental, and social psychology The theoretical and methodological ...

This paper examined disagreement in two sets of data in the context of service encounters: problem-solving interactions (doctor-patient communication) and purchase-oriented encounters (pharmacies) from a cross-cultural perspective (Spanish-British English). We proposed assertiveness, a term that refers to both socio-psychological and linguistic features of communication, as a concept that may h...